Frequently Asked Questions

Everything you need to know about shopping with Mary Jane's HQ.

How long does shipping take?

Standard domestic shipping takes 3-5 business days. International orders typically arrive within 7-14 business days depending on your location and local customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed sizing chart with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your materials ethically sourced?

Yes, Mary Jane's HQ is committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics.

Can I track my order in real-time?

Once your order ships, you will receive an email containing a tracking number and a link to our tracking page where you can monitor your package's journey.